Terms & Conditions
Last Updated: February 2025
By using this website or booking a consultation, you agree to the following terms.
Service Nature
The Clinic Group provides consultancy, medical-administrative support, and advisory services.
All consultations are professional services and do not guarantee clinical outcomes, prescriptions, or eligibility.
Payment Terms
- All consultation fees must be paid at the time of booking.
- Fees are non-refundable within the 24-hour cancellation window.
- Payment is processed through a secure, PCI DSS–compliant third-party gateway.
- Client Responsibilities
Clients must:
- Provide accurate information during booking
- Attend consultations on time
- Ensure reliable internet or phone access for telehealth services
Limitation of Liability
The Clinic Group is not responsible for:
- Clinical decisions made by independent practitioners
- Business or operational decisions made by the client
- Technical issues beyond our control (internet outages, device problems)
Liability is limited to the cost of the consultation service purchased.
Privacy & Data Use
Personal information is handled according to our Privacy Policy, available on this website.
Changes to Services
We may update pricing, availability, or service details at any time. Updated terms will be posted on this page.
Contact Information
Email: [email protected]
Mobile: 021 0258 4770