Privacy Policy

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Last Updated: February 2025
The Clinic Group (“we”, “our”, or “us”) is committed to protecting the privacy of all clients, partners, and users of our website and services. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the New Zealand Privacy Act 2020.

Information We Collect
We may collect the following information when you use our website or services:

  • Personal details (name, email address, phone number, business name, role)
  • Information submitted during booking or inquiry forms
  • Consultation-related information you choose to share
  • Payment-related contact information (we do not store card details)
  • Website usage data, IP address, and browser metadata


We only collect information necessary for delivering our services and meeting legal or regulatory obligations.

How We Use Your Information
We use personal information for:

  • Scheduling consultations and delivering services
  • Providing invoices, confirmations, and service-related updates
  • Communicating with clients about assessments, workflows, or clinic-support services
  • Internal auditing, process improvement, and compliance
  • Maintaining secure operation of our website and systems


We do not sell or rent your personal information to third parties.

Payment Security & Data Protection

All online payments processed through our website use a PCI DSS–compliant third-party payment gateway.
We do not store, process, or access full credit-card numbers at any time.

All payment data is:

  • Encrypted using SSL/TLS (HTTPS)
  • Transmitted directly to the secure gateway
  • Never stored on our servers


This ensures cardholder information remains protected during every stage of the transaction.

Data Storage & Security
We take appropriate technical and organisational steps to protect personal data, including:

  • Encrypted storage where applicable
  • Restricted access based on business need
  • Secure data-retention policies
  • Ongoing monitoring and security reviews


Data is retained only for as long as necessary to provide services or meet regulatory requirements.

Your Rights
You have the right to:

  • Access personal information we hold
  • Request correction of your information
  • Request deletion where legally permissible
  • Withdraw consent for communications


To exercise these rights, contact us at: [email protected]

Contact Information

The Clinic Group
Email: [email protected]
Mobile: 021 0258 4770